After I finished laughing, I actually checked my documentation to see if these were some labels I was supposed to know or something... nope. I decided to go with the second option because I didn't see any rebuilding going on outside my window. The really frightening thing is that one screen before this, I was asked to enter my address to log in to the Comcast system or whatever. This, to me, is a classic example of what About Face (omg v3!) preaches: Don't make the user enter data that the system can figure out.
I'd be interested to hear if anyone else has good stories about entering unneeded information. If we get a few comments going it'll help me take my mind off of mental models for a week!
2 comments:
Ah, I love that Comcast page! The classification of what zone you are in is hilarious - I think I'm in "Chicago-Southwest" even though I'm on the north side and people south of me are not in southwest. Or something like this.
I recently also tried to order DVR on the Comcast site, which was a ridiculous endeavor. I had to log into my account just to get to a link that sent me away from the secure site and to the general sales area to add DVR to my "cart", after which of course I had to log back in again. And then the IM agent made me tell her all the information again. Ugh.
Interesting....it looks like they forgot to pull anyone outside of Comcast to look at the website before they made it live. The zones would probably be something that could be used on an intranet site for employees but for external customers which can range all ages and technology expertise, it would make more sense to break out the zones by something more familiar for users to decipher or at least have an easy to follow "decoder ring" to allow users to figure out where they should look for their channels.
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